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Education

Do I need extra training to become a help desk technician when I have a CS degree? Are there any useful pieces of knowledge or skills I should try to acquire?

ContentWhat is the career outlook for a help desk support professional?IT Help Desk Technician responsibilities include:Free Systems Administration Training Courses (Cybrary)What Do Help Desk Engineers Do?What is a Help Desk Engineer? In a smaller organization, you may have additional responsibilities and report directly to the chief information officer or chief technology officer. A help desk support professional is often the first point of contact for people who need help using their electronics or network. Some of your responsibilities relate to customer...

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