Privacy Policy

🔐 PRIVACY POLICY

Last Updated: 26 December 2025

Filta.ng (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of our users, members, vendors, and partners.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, WhatsApp channels, and services.

1. Information We Collect

We may collect the following information:

  • Full name

  • Phone number (WhatsApp)

  • Email address

  • Business or delivery address

  • Payment confirmation details

  • Order history and communication records

We do not collect sensitive banking details such as card numbers or online banking passwords.

2. How We Use Your Information

Your information is used to:

  • Verify membership payments

  • Process product inquiries and orders

  • Communicate order updates and delivery details

  • Add paid members to official Filta.ng groups

  • Improve customer service and operations

  • Comply with legal or regulatory requirements

3. Data Sharing & Disclosure

We only share your information when necessary:

  • With logistics partners for delivery

  • With suppliers strictly for order fulfillment

  • When required by law or government authorities

We do not sell, rent, or trade user data to third parties.

4. Data Storage & Security

We take reasonable steps to protect your data using:

  • Secure devices

  • Restricted access

  • Controlled communication channels

However, no system is 100% secure. By using Filta.ng, you acknowledge this risk.

5. Your Rights

You have the right to:

  • Request access to your data

  • Request correction of incorrect information

  • Request deletion of your data (where legally possible)

Requests can be made via WhatsApp or email.

6. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page.